Return Policy

In an effort towards sustainability and to reduce unsold merchandise going to landfills, we produce small batch here in New York, and therefore, as a small business we appreciate your effort to help us achieve this mission by only ordering one size of an item.

Please refer to our size chart for reference. If you need any help with sizing please contact us.

FINAL SALE
Final sale items which are NON-RETURNABLE include: SALE MARKED ITEMS, INTIMATES, and FACE MASKS. This also includes BLACK FRIDAY & CYBER MONDAY.

RETURN POLICY
We offer refunds, Credit, and Exchange within 15 days of delivery for regular (Non-Final Sale) items with tags attached & in original unworn condition (restrictions apply). Final Sale items are not eligible for return. If you return for a refund, the return costs are deducted from the total of your refund. If you return for a gift card, Credit, or Exchange, we'll comp the return label!

CUSTOM ITEMS 
For our VIP club clients ordering to their custom measurements, these are made to order, and are eligible for gift card ONLY.

HOW TO RETURN
If you are unhappy with your purchase for any reason, please email us at customerservice@wadsworthhousecollection.com 

RETURNS & SHIPPING FAQS:

CAN I EXCHANGE MY SIZE?
Yes, you may submit your return request for an item(s) and exchange it with the correct size for free! Once approved, we’ll send you a comped return label to send back your original items. It takes up to 48 hours (M-F) to process and 5-8 business days for shipping.

CAN I STILL RETURN EVEN IF I USED A DISCOUNT CODE DURING PURCHASE?
Some promotions are final sale, while others are eligible for return. Final Sale details are made visible on the product page and related promotions via email, sms, and throughout our website.

WHAT IS A PREORDER ITEM AND WHEN WILL IT SHIP?
PREORDER means you are purchasing a best selling or hot new item before it reaches our warehouse from the manufacturer to make sure you snag one in advance! The PREORDER DATE or TIMEFRAME is when we are expecting to receive the item in our warehouse.

Example: "PREORDER EARLY JUNE," is expected to arrive Week 1-2 of June and will ship out shortly after.

PREORDER TIMEFRAMES:
EARLY - Week 1-2
MID - Week 2-3
LATE - Week 3-4

Our customer service team will reach out to you if there is a delay in the preorder making its way from our manufacturer to the warehouse, and provide new shipping timeframes. If the date doesn't work for you, we can help you swap out for an in-stock style.

CAN I CANCEL MY ORDER OR UPDATE THE ADDRESS?
If an order needs to be cancelled or changed, an email must be sent to customerservice@wadsworthhousecollection.com ASAP within 12 hours of placing your order. We ship fast! (Since we do ship items out super fast, we do not guarantee cancelations or address changes).

DO YOU SHIP WORLDWIDE?
Yes, we ship to most regions in the world. (some exclusions apply)

DOES WH COVER INTERNATIONAL DUTIES & TAXES?
Wadsworth House is not responsible for any additional duties or taxes assessed by customs for international orders. International customers must cover these costs.

CAN I SEND BACK AN INTERNATIONAL RETURN?
Yes, please email customerservice@wadsworthhousecollection.com for more info. Wadsworth House is not responsible for International customers must cover the cost of international return postage.


**Stylists looking to order garments for editorial shoots may email us at press@wadsworthhousecollection.com to inquire about getting a sample sent to you.